Privacy Policy

1. Introduction

This Privacy Policy explains how [Legal Entity Name, e.g. "Syncendio, Inc."] ("Syncendio," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, request a demo, start a free trial, subscribe to a paid plan, or otherwise interact with Syncendio's inventory, purchasing, sales, and assembly platform (the "Service").

By using our website or the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information we collect

2.1 Information you provide directly

• Free trial signup: first and last name, work email address, business name, business type, and team size.
• Plan selection: the plan tier (Starter, Growth, or Pro) and billing frequency (monthly or annual) you choose.
• Partner program application: full name, email address, firm/company name, partner type, estimated client count, and any details you share about your clients.
• Support & correspondence: anything you send us directly, such as support requests or emails.

2.2 Payment information

Paid subscriptions are processed by Stripe, Inc., our payment processor. When you enter payment card details, they are sent directly to Stripe and are not stored on or transmitted through Syncendio's own servers. We receive limited billing metadata from Stripe (such as subscription status, plan, and the last four digits of your card) to manage your account. Stripe's use of your information is governed by Stripe's Privacy Policy.

2.3 Information collected automatically

• Device and browser information (browser type, operating system, screen size).
• Usage data (pages viewed, links clicked, time on page, referring URL).
• Approximate location derived from IP address.
• Cookies and similar technologies — see Section 4.

3. How we use information

We use the information described above to:

• Create and manage trial and paid accounts, and provision your workspace.
• Process subscription payments and billing through Stripe.
• Review and respond to partner program applications.
• Send transactional communications, such as account verification, billing receipts, and trial-expiration notices.
• Send product updates or marketing communications, where you've opted in (you can opt out at any time).
• Monitor, secure, and improve the website and Service, including diagnosing technical issues.
• Detect, investigate, and prevent fraud, abuse, or security incidents (for example, using bot-protection on our signup forms).
• Comply with legal obligations.

4. Cookies & similar technologies

We use cookies and similar technologies for:

• Essential cookies — required for core site functionality (for example, keeping the page working correctly). These cannot be disabled.
• Analytics cookies — help us understand how visitors use the site so we can improve it. [Name the analytics tool once selected, e.g. Google Analytics or Plausible, and update this section to match its actual data practices.]

Where required by law (for example, for visitors in the UK or EU), we will request your consent before setting non-essential cookies via a cookie-consent banner, and you can withdraw consent at any time.

5. How we share information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers who process data on our behalf, including Stripe (payments), our hosting provider, and email-delivery providers — bound by contractual confidentiality and data-protection obligations.
• Legal requirements — where required to comply with a subpoena, court order, or similar legal process, or to protect the rights, property, or safety of Syncendio, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality arrangements.
• With your consent — for any other purpose disclosed to you at the time of collection.

6. Data retention

We retain personal information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Trial-signup and partner-application data that does not convert to an active account or partnership is retained for a limited period and then deleted or anonymized, consistent with our internal retention schedule.

7. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing (for example, under the EU/UK GDPR or the California Consumer Privacy Act).

To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframe required by applicable law. You can also unsubscribe from marketing emails at any time using the link in those emails.

8. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (HTTPS/TLS) and access controls on our systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. See our Security page for more detail on our practices, including how we respond to security incidents.

9. Children's privacy

The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. International data transfers

We may process and store information in countries other than your own. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for transfers of personal information out of the EU/UK/Switzerland. Business customers can find the details of these safeguards in our Data Processing Agreement.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above. Material changes will be communicated through the Service or by email where appropriate.

12. Contact us

Questions about this Privacy Policy or your personal information can be directed to:

[Legal Entity Name]
[Registered Business Address]
Email: privacy@syncendio.com