HELP CENTRE

How to use Syncendio

A guide for every module, with screenshots of the real screens: what each page is for and the steps for the jobs you do on it.

Start here

Getting started

Sign in, find your way around the menu, read the dashboard, and what happens when a trial ends.

  • Sign in
  • Dashboard
  • Your trial

Modules

Inventory

Products, stock movements, stocktakes and locations.

  • Products
  • Movements
  • Stocktake
  • Locations
Purchasing

Suppliers, purchase orders, receiving, supplier invoices and reorder suggestions.

  • Purchase orders
  • Receiving
  • Reorder
Sales

Customers, quotes and orders, pick–pack–ship, invoices, credit notes and returns.

  • Sales orders
  • Pick, pack, ship
  • Invoices
Financials

The journal, chart of accounts and bank reconciliation.

  • Journal
  • Accounts
  • Bank
Reports

Purchase, sales and inventory reports, all on live data.

  • Sales
  • Stock valuation
  • Expiry
Smart Capture

Upload paper invoices and orders, check them, and file them against the right record.

  • Upload
  • Key and check
  • Attach
Work orders

Build kits from components with a bill of materials, or take them apart.

  • Assembly
  • BOM
  • Disassembly
Point of Sale

Set up tills, open the till, run shifts, and settle card payouts.

  • Tills
  • Shifts
  • Card payouts
B2B Portal

A storefront where wholesale customers sign in and order at their own prices.

  • Wholesale accounts
  • Storefront
  • Preview
Warehouse scanner

The handheld app for receiving, picking, packing, shipping and counting.

  • Receive
  • Pick & pack
  • Count
Integrations

Connect Shopify, ShipStation, QuickBooks and Xero.

  • Shopify
  • ShipStation
  • QuickBooks
  • Xero
API & webhooks

Build your own integration with API keys and webhooks. An add-on.

  • API keys
  • Endpoints
  • Webhooks
  • Signatures
Documents & PDFs

Design your paperwork, add your logo, email PDFs, and attach files to orders.

  • Designer
  • Logo
  • Attachments
Settings & add-ons

Company details, users and roles, add-ons, and your plan and usage.

  • Users & roles
  • Add-ons
  • Plan

Add-ons

Returns (RMA)

Authorise a return, receive the goods, then restock or scrap them.

  • Authorise
  • Receive
  • Restock or scrap
PO approval

A second person approves purchase orders above your threshold before they’re sent.

  • Threshold
  • Approve
  • Reject
Payment approval

Draw who signs a supplier invoice, level by level, before it can be paid.

  • Draw the chain
  • Approve
  • Pay
Quality inspection

Hold received goods until they pass inspection, before anyone can sell them.

  • Hold on arrival
  • Pass or fail
  • Release
Consignment stock

Hold stock you don’t own, or place yours with someone else, without counting it as yours.

  • Their stock, here
  • My stock, there
Warehouse routing

Rules that choose which location ships each order.

  • Rules
  • Priority
  • Two+ locations